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How Not To Do Customer Service Over Facebook

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A customer complained about her meal on the Facebook page of a Boston resturant. They replied by calling her “fat” and a “bitch”.

A customer complained on the Facebook page of Boston restaurant Pigalle, and chef Marc Orfaly replied:

A customer complained on the Facebook page of Boston restaurant Pigalle, and chef Marc Orfaly replied:

Then, the restaurant posted a message to its fans:

Then, the restaurant posted a message to its fans:

Source: boston.eater.com

The customer's reply:

The customer's reply:

The restaurant replies, mocking her "fat face" from her photo:

The restaurant replies, mocking her "fat face" from her photo:


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Via: welovebeantown.com


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